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Knowledge Base (20)

  1. PCI (PI Pod) Frequently Asked Questions

    Answer: Environment: PCI pods (Includes US Federal Government pods) Resolution: Below are just a few considerations for implementing an Oracle B2C Service site within a PCI pod.  See the Guidance...

  2. Unable to open Reports Explorer in BUI

    Answer: Environment: Browser User Interface (BUI), Oracle B2C Service, all versions Issue: On some workstations (PC) "Unknown application error" returned while opening Reports Explorer. Resolution: In...

  3. Error "Problems During Load - Unknown" during export to Excel file

    Answer: Environment: Analytics, Oracle B2C Service all versions Resolution: Error  "Problems During Load - Unknown" is an MS Excel engine error. It returned when at least one of...

  4. Restricting computers or hosts that can access the Oracle B2C Service console and end-user pages

    Answer: Environment: Configuration Settings Oracle B2C Service, All versions including Browser User Interface (BUI) Resolution: The SEC_VALID_ADMIN_HOSTS  setting defines which hosts are allowed to...

  5. An email address uses an umlaut in the local part of the address

    Answer: Environment: Oracle B2C Service, Email Issue: Oracle B2C Service does not currently support Email Address Internationalization in sending responses to addresses that contain non-ASCII characters...
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Documentation (774)

  1. Link to a URL

    What to Do When Answers Aren’t Visible When Answers Aren’ t Visible If an answer, or a section within an answer, that you want your Last Updated: 02/02/2025

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    Create a New Rule to Hide or Mask Sensitive Information or Mask Sensitive Information Create a rule to ensure that the user's sensitive information doesn’ t Last Updated: 06/13/2023

  3. Link to a URL

    Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 06/27/2022

  4. Link to a URL

    Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 08/19/2024

  5. Link to a URL

    Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 06/27/2022
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